Home Depot offers "how-to" classes for do-it-yourselfers, featuring instructions on how to complete home improvement projects using products sold at its stores. This is an example of how Home Depot has differentiated itself through its ________.
A) merchandise
B) customer service
C) segmentation
D) atmosphere
E) pricing

Question

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Home Depot has differentiated itself through its customer service by offering "how-to" classes for do-it-yourselfers, featuring instructions on how to complete home improvement projects using products sold at its stores.

Home Depot Offers "How-To" Classes for Do-It-Yourselfers, Featuring Instructions on How