The trainer explained that today's customer service training would include a short group activity, a video about dealing with difficult people and then a review of customer service policies and that tomorrow's session would be a short review of day one information then primarily role play of different customer service issues. The trainer has just explained the:
A) task analysis.
B) learning objectives.
C) lesson plan.
D) principle of learning.
E) needs assessment.

Question

Quizplus · Accepted Answer

The trainer has outlined the structure and content for the customer service training, which indicates that they have developed a lesson plan for the session.

The Trainer Explained That Today's Customer Service Training Would Include