When a mediator is used in an alternative dispute resolution procedure,the mediator facilitates communication but has no direct authority to decide the outcome.
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Q10: If a grievance procedure does not resolve
Q11: Most conflict at the departmental level involves
Q12: If alternative dispute resolution is to succeed,companies
Q13: Substantive conflict occurs because of disagreement over
Q14: The most effective communication and problem solving
Q16: A grievance is a formal complaint involving
Q17: Generally speaking,nonunionized employees have no way to
Q18: An accommodating conflict resolution style can be
Q19: Arbitration is the final step in all
Q20: The compromise style of conflict resolution is
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