Beatriz has been asked to create specific objectives for the quality-control department she supervises. Her company has received a number of complaints from customers who have found broken or ill-fitting parts in the products they have purchased. Which of the following would be a well-stated objective?
A) Reduce the number of defective products that leave the factory by 50% over the next four months.
B) Work smarter not harder.
C) Get it right the first time.
D) Strive for customer satisfaction at all times.

Question

Quizplus · Accepted Answer

A well-stated objective should be specific, measurable, achievable, relevant, and time-bound. Option A clearly meets these criteria by stating a specific goal - reducing defective products by 50%, measuring the progress over a specific period of four months, and making it achievable. It is relevant to the issue of customer complaints, and it is time-bound, giving a specific timeline to achieve the goal. Options B, C, and D are not specific, measurable, or time-bound, and are too vague to be a well-stated objective.

Beatriz Has Been Asked to Create Specific Objectives for the Quality-Control