Surveys of employees' satisfaction is an example of a Balanced Scorecard's measure of the:
A)process perspective.
B)customer perspective.
C)learning and growth perspective.
D)financial perspective.

Question

Quizplus · Accepted Answer

Surveys of employees' satisfaction are a measure of the learning and growth perspective of the Balanced Scorecard. This perspective focuses on the organization's ability to learn, innovate, and improve its internal processes and systems, which ultimately leads to improved financial performance and customer satisfaction. By measuring employees' satisfaction, organizations can gauge how well they are fostering a culture of innovation and continuous learning, which are essential components of the learning and growth perspective.

Surveys of Employees' Satisfaction Is an Example of a Balanced