The ________ perspective of the Balanced Scorecard focuses on creating value for customers.
A)Value
B)Financial
C)Stakeholder
D)Customer

Question

Quizplus · Accepted Answer

The Customer perspective of the Balanced Scorecard focuses on creating value for customers by improving customer satisfaction, loyalty, and retention. This perspective typically includes metrics such as customer satisfaction ratings, customer retention rates, and customer complaints resolved.

The ________ Perspective of the Balanced Scorecard Focuses on Creating