Quality is the degree of conformance between what the customer is promised and what the customer receives.

Question

Quizplus · Accepted Answer

Quality is often defined as the degree to which products or services meet or exceed customer expectations or requirements. In order to achieve quality, a company must ensure that there is a high degree of conformance between what the customer expects or is promised and what is actually delivered. Therefore, the statement is true.

Quality Is the Degree of Conformance Between What the Customer