In order to manage their relationship with an outsourcer or technology service provider, firms need a contract that includes a(n):
A)TCO.
B)SOA.
C)SLA.
D)API.

Question

Quizplus · Accepted Answer

SLA, or Service Level Agreement, is a contract that defines the level of service that a service provider is obligated to deliver to their customer. This includes details such as performance metrics, response times, and responsibilities of each party. It is a key tool for managing the relationship between the firm and the outsourcer or technology service provider. TCO (Total Cost of Ownership), SOA (Service Oriented Architecture), and API (Application Programming Interface) are also important concepts in managing technology services, but they are not directly related to the contract between the firm and the service provider.

In Order to Manage Their Relationship with an Outsourcer or Technology