
The Return on Quality approach are based on all of the following assumptions EXCEPT
A) not all quality expenditures are equally justified.
B) it is possible to spend too much on quality.
C) quality is imperative so we need to put our resources behind it.
D) quality efforts must make sense financially.
E) quality is an investment.
Correct Answer:
Verified
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Q13: SERVQUAL is an example of a _
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Q15: The _ is the difference between what
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