An example of a service high in credence attribute is _____________.
A)extreme sports
B)vacation
C)spa
D)musical performance
E)surgery

Question

Quizplus · Accepted Answer

Surgery is a service that is high in credence attribute because customers place their trust in the expertise and judgment of the medical professionals performing the procedure. The outcome of the surgery is not immediately observable, and there may be long-term consequences that are difficult to predict, which adds an element of uncertainty to the service. Customers must rely on the credibility and competence of the healthcare provider to ensure a successful outcome.

An Example of a Service High in Credence Attribute Is