In order to design and implement effective service processes, which of the following are important considerations.
A)Operational inputs and outputs can vary
B)Customers are often involved in co-production
C)Demand and capacity need to be balanced.
D)a & b
E)a, b, & c

Question

Quizplus · Accepted Answer

In order to design and implement effective service processes, it is important to consider that operational inputs and outputs can vary, customers are often involved in co-production, and demand and capacity need to be balanced. These three factors are all vital to ensuring that service processes are efficient and effective in meeting the needs of both the organization and its customers. Therefore, the correct choice is E, which includes all three options.

In Order to Design and Implement Effective Service Processes, Which