Examples of CSFs include all of the following EXCEPT:
A)quality customer service.
B)loose control of manufacturing costs.
C)correct pricing of products and services.
D)efficient use of employees.

Question

Quizplus · Accepted Answer

CSFs are critical success factors that are essential for the achievement of organizational goals. Loose control of manufacturing costs is not a CSF because it is not essential for achieving organizational success. In fact, it is the opposite of a CSF since uncontrolled costs could lead to failure. The other options listed (quality customer service, correct pricing of products and services, and efficient use of employees) are all examples of CSFs.

Examples of CSFs Include All of the Following EXCEPT