A Tale of Two Managers
Renee and Frank are managers of two different departments at Pharma-cost.com, an on-line pharmacy targeted to the Generation X population. The company is facing increased government scrutiny, especially with uncertainties surrounding on-line drug distribution, on-line sales tax, consumer protection regulation, etc. While Renee believes in defending the status quo through lawsuits and lobbying, Frank says Pharma-cost.com should improve performance to avoid government intervention.
-Refer to A Tale of Two Managers. If Renee and Frank want to identify, evaluate, and respond to relevant and important social and political changes, they need to use
A) political counseling.
B) social science research.
C) legal auditing.
D) issues management.
E) power and domination.

Question

Quizplus · Accepted Answer

Issues management is the process of identifying, evaluating, and responding to relevant and important social and political changes. It involves monitoring trends and changes in the external environment, assessing their potential impact on the organization, and developing strategies to respond proactively to these changes. Renee and Frank need to engage in issues management to effectively respond to the uncertainties surrounding on-line drug distribution, on-line sales tax, consumer protection regulation, etc., and navigate the increasingly complex regulatory environment. Political counseling, social science research, and legal auditing may provide useful information, but they are all components of the broader issues management process. Power and domination is not a relevant approach in this context.