When sending refusals to companies who have requested information about past employees as part of a recruitment process,a brief and direct "We cannot comply with your request." will be most effective as an opening statement.

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When sending refusals to prospective employers who have requested a recommendation letter, your message can be brief and direct. However, instead of saying, "We cannot comply with your request." it would be more effective to simply give the reader all the information that is allowable. Refusing an applicant's direct request for a recommendation letter is another matter. Any refusal to cooperate may seem to be a personal slight and a threat to the applicant's future.

When Sending Refusals to Companies Who Have Requested Information About