While writing messages making a claim or requesting adjustments,open with a clear and calm statement of the problem along with your request.

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Open with a clear and calm statement of the problem along with your request. In the body, give a complete, specific explanation of the details. Provide any information the recipient needs to verify your complaint. In your close, politely request specific action or convey a sincere desire to find a solution.

While Writing Messages Making a Claim or Requesting Adjustments,open with a Clear