When writing a direct format bad news message,reasons for the decision or news should always be provided.

Question

Quizplus · Accepted Answer

If you want to preserve a long-standing relationship with an important customer, a detailed explanation could well be worth the extra effort such a message would require. However, you will encounter some situations in which explaining negative news is neither appropriate nor helpful, such as when the reasons are confidential, excessively complicated, or irrelevant to the reader.

When Writing a Direct Format Bad News Message,reasons for the Decision