When delivering negative news using the direct approach,what does the message open with?
A)Neutral buffer
B)Bad news
C)Reasons for the decision
D)Plan of action
E)Positive statement aimed at maintaining a good relationship

Question

Quizplus · Accepted Answer

B)A negative message using the direct approach opens with the bad news, proceeds to the reasons for the situation or decision, offers any additional information that may help the audience, and ends with a positive statement aimed at maintaining a good relationship with the audience.

When Delivering Negative News Using the Direct Approach,what Does the Message