A company that experiences negative word of mouth on blogs or social networking sites should ignore rumors, as answering any complaints will only make them seem more legitimate.

Question

Quizplus · Accepted Answer

Ignoring negative word of mouth can lead to the spread of false information and damage to the company's reputation. It is important for companies to address and respond to complaints in a timely and professional manner to show their commitment to customer satisfaction and to provide accurate information to the public.

A Company That Experiences Negative Word of Mouth on Blogs