The positive effect of job satisfaction on customer satisfaction is most clearly explained by:
A)organizational commitment.
B)continuance commitment.
C)emotional intelligence.
D)affective commitment.
E)service profit chain model.

Question

Quizplus · Accepted Answer

The service profit chain model suggests that employee satisfaction leads to customer satisfaction, which in turn leads to increased profitability for the organization. Therefore, job satisfaction can have a positive effect on customer satisfaction.

The Positive Effect of Job Satisfaction on Customer Satisfaction Is