
One way people reduce cognitive dissonance is by changing their beliefs and feelings.
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Q14: Attitudes are experiences, whereas emotions are judgments.
Q15: Feelings represent your conscious positive or negative
Q16: Emotions generate a core affect that something
Q17: Moods tend to be longer-term emotional states
Q18: Moods represent our reaction to specific people
Q20: Attitudes develop from our emotional experiences as
Q21: Emotional labour can be difficult for most
Q22: The cognitive model describes attitude formation and
Q23: Conflict between required and true emotions is
Q24: Employees experience less stress from emotional labour
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