Several errors were reported by customers who submitted their film for processing. Jasmine, who owns these stores, discovered that the errors seemed to occur when a particular new employee operated the film-processing machine. The new employee claimed that the machine wasn't working properly, so Jasmine investigated further. She learned that these processing errors did not occur while other people operated the machine. Also, when the new employee worked one day at another store, the same film-processing errors occurred. What perception will Jasmine likely develop from this information?
A)Jasmine will likely engage in action learning.
B)Jasmine will likely make an external attribution about the new employee's performance.
C)Jasmine will likely make an internal attribution about the new employee's performance.
D)Jasmine will likely make a self-fulfilling prophecy error.
E)Jasmine is less likely to engage in self-serving bias.

Question

Quizplus · Accepted Answer

Based on the information provided, Jasmine is likely to make an internal attribution about the new employee's performance. The errors occurred when the new employee operated the machine and did not occur when others operated the machine, indicating that the employee's actions were responsible for the errors. Additionally, the same errors occurred when the employee worked at another store, further indicating that the employee's performance was the cause of the issue.

Several Errors Were Reported by Customers Who Submitted Their Film