Customer orientation, social skills, and need for achievement are examples of
A)situational factors
B)role perceptions
C)competencies
D)aptitudes
E)internal dilemmas

Question

Quizplus · Accepted Answer

Customer orientation, social skills, and need for achievement are all competencies that are typically desirable in employees. Situational factors refer to external factors that may affect behavior (such as the physical environment or the actions of others), role perceptions refer to how individuals view their job duties, aptitudes refer to natural abilities, and internal dilemmas refer to conflicting motivations or values within an individual.

Customer Orientation, Social Skills, and Need for Achievement Are Examples