Which of the following focuses on using centralized call centers and outside vendors as a way to provide specialized support in day-to-day HR activities?
A)embedded HR units
B)corporate HR groups
C)HR centers of expertise
D)shared HR groups

Question

Quizplus · Accepted Answer

D)Transactional (or shared)HR groups focus on using centralized call centers and outsourcing arrangements with vendors, such as benefits advisors, to provide specialized support in day-to-day transactional HR activities to a firm's employees. Activities may include changing benefits plans and providing updated appraisal forms.

Which of the Following Focuses on Using Centralized Call Centers