Customer service workers are advised to engage in shallow rather than deep acting to deal better with customers.

Question

Quizplus · Accepted Answer

Deep acting involves trying to feel the emotions one is displaying, which can lead to more genuine interactions and is often advised for customer service workers to create better customer experiences. Shallow acting, on the other hand, involves just changing outward expressions without altering inner feelings, which might not be as effective in creating positive customer interactions.

Customer Service Workers Are Advised to Engage in Shallow Rather