Megan is the most likely to suffer from emotional labor when she has to ________.
A)work hard, even on Monday
B)express her anger frequently throughout the day
C)sell customers products or services they really do not want
D)smile frequently at customers who give her a hard time

Question

Quizplus · Accepted Answer

Emotional labor refers to the effort that employees put into regulating their emotions to meet job requirements. In this case, Megan is likely to suffer from emotional labor when she has to constantly smile at customers who give her a hard time. This can be emotionally exhausting and can result in feelings of stress and burnout.

Megan Is the Most Likely to Suffer from Emotional Labor