The balanced scorecard combines financial measures that tell the results of actions already taken with operational measures on customer satisfaction,internal processes,and the corporation's innovation and improvement activities.

Question

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This statement accurately describes the concept of the balanced scorecard, which involves using a variety of metrics to evaluate and manage a company's performance across multiple dimensions. These metrics include both financial and non-financial measures, and are typically organized into four categories: financial, customer, internal business processes, and learning and growth. By considering each of these areas in a balanced and integrated way, companies can gain a more comprehensive understanding of their performance and identify opportunities for improvement.

The Balanced Scorecard Combines Financial Measures That Tell the Results