Which of the following is the best example of a back-office BPO activity?
A)customer service
B)billing
C)marketing
D)technical support

Question

Quizplus · Accepted Answer

Back-office BPO activities involve support functions such as billing, data entry, accounting, and HR. These activities are not customer-facing and are typically performed in-house by support staff, but can be outsourced to a BPO provider. Customer service, marketing, and technical support are considered front-office BPO activities as they involve direct interaction with customers.

Which of the Following Is the Best Example of a Back-Office