The appropriate technique for placing a caller on hold would be to:
A)ask the caller to hang on for a minute.
B)ask the caller's permission and then immediately place him or her on hold before you receive an answer.
C)ask permission prior to placing the caller on hold and wait for an answer.
D)advise the caller that he or she will be placed on hold for a short time while you are pushing the hold button.

Question

Quizplus · Accepted Answer

If it becomes necessary to step away or to answer another call,place the caller on hold after you have asked permission to do so and have waited for an answer.

The Appropriate Technique for Placing a Caller on Hold Would