Enhancements are a form of proactive prevention strategy that involves claiming responsibility for positive outcomes of events.
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Q116: Damage control is:
A)almost always effective.
B)reacting to negative
Q117: An apology strategy to manage a negative
Q118: Reactive image damage control strategies include each
Q119: Proactive prevention strategies for image damage include:
A)entitlings
Q120: Accepting blame for an event, offering an
Q122: When tires on new Ford vehicles were
Q123: In proactive prevention strategies, enhancements involve the
Q124: When tires on new Ford vehicles were
Q125: Damage control is only used when consumers
Q126: Entitlings and enhancements are reactive damage control
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