The Smith Company uses after-sale interviews with its customers to examine how well the customers were served by the sales and service staff of the company. When the Smith Company follows this procedure, the company is attempting to use feedback as a means to improve communications.

Question

Quizplus · Accepted Answer

The Smith Company is using feedback from after-sale interviews to improve communications between the sales and service staff and the customers. Therefore, the statement is true.

The Smith Company Uses After-Sale Interviews with Its Customers to Examine