Which company experienced a tarnished reputation and scandal after experiencing behavior substitution when employees altered their behavior on the job to fit the reward system?
A) Sears, Roebuck, & Co.
B) J.C. Penney
C) Neiman Marcus
D) Saks
E) Macy's

Question

Quizplus · Accepted Answer

Sears, Roebuck, & Co. experienced a scandal when employees altered their behavior to meet sales targets, leading to unethical practices and a tarnished reputation.

Which Company Experienced a Tarnished Reputation and Scandal After Experiencing