Which of the following is NOT one of the steps followed in the benchmarking process?
A) Develop tactical programs for closing performance gaps.
B) Implement tactical programs, measure the results, and compare the results with those of the best-in-class company.
C) Implement activity-based costing.
D) Identify the area or process to be examined.
E) Calculate the differences among the company's performance measurements and those of the best-in-class company.

Question

Quizplus · Accepted Answer

Activity-based costing is not a step in the benchmarking process, as it is a separate process for calculating the cost of activities within a company. The other steps in the benchmarking process include identifying the area or process to be examined, calculating the differences among the company's performance measurements and those of the best-in-class company, developing tactical programs for closing performance gaps, implementing those programs, measuring the results, and comparing them with the best-in-class company.

Which of the Following Is NOT One of the Steps