Which of the following is NOT an essential ingredient of TQM?
A) intense focus on customer satisfaction
B) internal as well as external customers
C) action planning
D) continuous improvement
E) accurate measurement of every critical variable in a company's operations

Question

Quizplus · Accepted Answer

Action planning is not typically considered an essential ingredient of Total Quality Management (TQM), which focuses more on customer satisfaction, continuous improvement, and accurate measurement.

Which of the Following Is NOT an Essential Ingredient of TQM