Bryan is becoming increasingly defensive while conversing with his co-worker.Bryan's co-worker just accused him of having an "attitude problem" and not being a "team player." Which verbal communication strategy did Bryan's co-worker violate?
A)Be genuine rather than manipulative.
B)Be flexible rather than rigid
C)Use descriptive language rather than evaluative language
D)Present yourself as equal rather than superior

Question

Quizplus · Accepted Answer

Bryan's co-worker violated the verbal communication strategy of using descriptive language rather than evaluative language. Accusing Bryan of having an "attitude problem" and not being a "team player" is evaluative and judgmental, which can trigger defensiveness in Bryan. Instead, his co-worker could have used descriptive language to express their concerns, such as "I noticed that sometimes you respond defensively during our conversations, and I feel that it may be creating some tension between us. Can we discuss how we can work better as a team?"

Bryan Is Becoming Increasingly Defensive While Conversing with His Co-Worker