____________________ messages describe how to complete a task.
Correct Answer:
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Q13: When writing a positive review of a
Q18: If you have a complaint against a
Q31: Oral messages are usually more expressive and
Q77: Companies should respond to every comment left
Q78: Instructions will be most readable if the
Q81: Avoid using words such as regret, inconvenience,
Q83: _, positive messages are those that communicate
Q84: Business _ are important when a permanent
Q85: An effective way to begin a thank-you
Q86: Because sympathy notes can be difficult to
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