Which statement best expresses the advice offered in the textbook about using a buffer in a negative message?
A)An apology is an ineffective buffer.
B)A buffer should not convey a false impression.
C)Buffers should be placed in the closing of a bad-news letter.
D)A buffer should be as long as possible to delay the bad news.

Question

Quizplus · Accepted Answer

The textbook advises that a buffer should not convey a false impression as it can backfire and cause even greater disappointment and anger from the recipient. It is important for the buffer to be sincere and relevant to the situation.

Which Statement Best Expresses the Advice Offered in the Textbook