Which of the following should you do when responding to a claim letter?
A)Use a tone intended to intimidate the reader and cause him/her to abandon the claim, whether it is justified or not.
B)Remind the reader of what went wrong and indicate that the person at fault has been punished.
C)Delay responding to the letter in the hope that the writer will decide not to pursue the claim.
D)Seek to regain the customer's confidence and goodwill.

Question

Quizplus · Accepted Answer

It is important to address the issue in the claim letter and seek to resolve it in a way that regains the customer's confidence and goodwill. This can help to maintain a positive relationship and prevent further escalation of the issue. Options A, B, and C are all inappropriate responses that could damage the relationship with the customer and potentially lead to legal action.

Which of the Following Should You Do When Responding to a Claim