Since the features and functions of complex products like CRM or ERP are not easy to identify, ________ is a major task when implementing enterprise systems.
A) virtualization
B) encapsulation
C) gap identification
D) data duplication
E) data tunneling

Question

Quizplus · Accepted Answer

Gap identification is a major task when implementing complex products like CRM or ERP as it helps to identify the missing features and functions in the system that need to be customized or developed. Virtualization, encapsulation, data duplication, and data tunneling are not directly related to identifying gaps in system features and functions.

Since the Features and Functions of Complex Products Like CRM