Which of the following value chain activities involves assisting users with handling of the products after sale, thus maintaining and enhancing the products' value?
A) inbound logistics
B) customer service
C) operations
D) outbound logistics
E) sales and marketing

Question

Quizplus · Accepted Answer

Customer service involves assisting users with handling of the products after sale, thus maintaining and enhancing the products' value. Inbound logistics refers to the activities related to receiving, storing, and distributing inputs for production. Operations involve transforming inputs into finished products. Outbound logistics refer to the activities involved in delivering the finished products to the customers. Sales and marketing involve activities related to promoting and selling the products.

Which of the Following Value Chain Activities Involves Assisting Users