The first tier of the support process usually involves a help desk or a Call Center.
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Q20: The ERP implementation phase is just after
Q21: To better understand the effectiveness of the
Q22: Even though it should be conducted just-in-time,
Q23: ERP system training should focus on showing
Q24: To be effective, organizations should choose one
Q26: Some ERP system problems can be identified
Q27: If the ERP system is turned on
Q28: Training helps users interact with the ERP
Q29: During the stabilization period, the IT staff
Q30: For security reasons, users should only train
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