The success or failure of an ERP implementation is ultimately in the hands of the:
A) end-users.
B) design team members.
C) IT executives.
D) IT specialists.

Question

Quizplus · Accepted Answer

While the design team and IT specialists play a crucial role in the implementation of an ERP system, the success or failure ultimately rests with the end-users who will actually be using the system on a day-to-day basis. If they are not properly trained on how to use the system or if they resist the change and refuse to use it, then the implementation will not be successful. Therefore, it is important to involve the end-users in the implementation process and ensure that their needs are being met by the system.

The Success or Failure of an ERP Implementation Is Ultimately