Tara Jones is a Customer Service Manager struggling trying to understand why the employees in her department spend time chatting with employees from other departments. Tara needs help understanding the concept of the ________ organizational structure.
A) formal
B) informal
C) rigid
D) social
E) major

Question

Quizplus · Accepted Answer

The behavior of employees chatting with those outside their department suggests the presence of unofficial communication channels, which are a characteristic of informal organizational structures. In contrast, formal organizational structures have well-defined communication channels, roles, and responsibilities. Rigid organizational structures are characterized by strict rules and regulations, which may not allow for socializing with employees from other departments. Major organizational structures do not exist. Thus, option B is the best answer.

Tara Jones Is a Customer Service Manager Struggling Trying to Understand