A public transit system is an example of a ________ process, while a cheque processing operation at a bank is a ________ process.
A) fabrication; chemical
B) transport; fabrication
C) high-contact; low-contact
D) low-contact; high-contact
E) goods producing; service producing

Question

Quizplus · Accepted Answer

A public transit system involves direct interaction with the customers, making it a high-contact process. On the other hand, a cheque processing operation at a bank is mostly automated or done without direct customer interaction, classifying it as a low-contact process.

A Public Transit System Is an Example of a ________