In services high in labor intensity, the customer's impression of physical facilities, processes, and procedures is important.
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Q14: Most of the QFD activities represented by
Q15: Cycle time is an important metric for
Q16: The final step in building the House
Q17: A major disadvantage of QFD is the
Q18: Computer prompts and color-coded cash register keys
Q20: Design optimization is the stage in DFSS
Q21: In the the DMADV process, the _
Q22: In the DMADV process, the _ activity
Q23: With respect to the four principal activities
Q24: Statistical process control (SPC) requires processes to
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