The term _____ refers to an integrated approach to organizational performance management that results in delivery of ever-improving value to customers and stakeholders, contributing to organizational sustainability.
A) fitness for use
B) gap analysis
C) performance excellence
D) accreditation

Question

Quizplus · Accepted Answer

The term "performance excellence" encompasses an integrated approach to organizational performance management that focuses on delivering ever-improving value to customers and stakeholders, contributing to organizational sustainability. Choice A is related to quality management and refers to the ability of a product or service to meet the needs of its users. Choice B refers to the process of comparing actual performance with desired performance to identify areas for improvement. Choice D refers to a formal recognition of an organization's adherence to standards or best practices.

The Term _____ Refers to an Integrated Approach to Organizational