If you, as the sales manager, were given the task of implementing a method to keep track of field representative activities, which of the following would be best course of action? "I would institute…"
A) quotas.
B) daily call reports.
C) spot checks.
D) MBO.
E) Online customer buying capabilities.

Question

Quizplus · Accepted Answer

Daily call reports would be the best course of action to keep track of field representative activities, as it provides regular updates on their activities and is easy to monitor. Quotas may incentivize productivity, but they don't necessarily track specific activities or behaviors. Spot checks may be useful for quality control, but they aren't a consistent method of tracking activities. MBO (Management by Objectives) is a performance management system that sets specific goals for employees, but it may be too high-level for tracking individual activities. Online customer buying capabilities are unrelated to tracking field representative activities.

If You, as the Sales Manager, Were Given the Task