Why have CRM systems been adopted and developed so quickly by financialinstitutions and readily accepted by their customers?
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Q1: 360 degree view of the customer means:
A)
Q2: Most agree that a comprehensive CRM system
Q3: What is de-marketing?
Q4: According to Kutner and Cripps, CRM is
Q5: CRM enables companies to have one-to-one dialogues
Q6: How do dissatisfied customers drain company resources?
Q7: With respect to web sites, what do
Q9: What are the objectives of any CRM
Q10: Please comment on the correctness or incorrectness
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