CRM is the one system working to ensure coordination between sales and customer service.
Correct Answer:
Verified
Q29: A. C. Nielsen organizes all retailer scanner
Q30: CRM is technology dependent.
Q31: Sales strategy is changing because of the
Q32: Salespeople willingly embrace and use CRM.
Q33: A strategy statement identifies what is to
Q35: Depending on the CRM system and metrics
Q36: Customer service manages much of the daily
Q37: To ensure sales force performance against CRM
Q38: Buyers purchase for their reasons, not those
Q39: Industry consolidation has placed remarkable pressure on
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