According to cognitive response theory
A) receivers accept messages not because of what a speaker says but because of their own responses to the speaker.
B) emotional material should be avoided during communication because it interferes with comprehension.
C) most people's responses to messages are intuitive, based more on feeling than on thought.
D) people cannot be taught listening skills.

Question

Quizplus · Accepted Answer

Cognitive response theory suggests that receivers process messages based on their own thoughts and responses to the speaker, rather than the content of the message itself.

According to Cognitive Response Theory