Which total quality management technique is based on a five-step methodology referred to as DMAIC (Define, Measure, Analyze, Improve, and Control), which provides a structured way for organizations to approach and solve problems?
A) Quality circles
B) Six Sigma
C) Benchmarking
D) Balanced scorecard
E) Continuous improvement

Question

Quizplus · Accepted Answer

The technique based on the DMAIC methodology is Six Sigma, which is a data-driven approach to eliminate defects and improve processes. The other options listed are TQM techniques, but they do not specifically use the DMAIC methodology. Quality circles involve small groups of employees who meet regularly to identify and solve work-related problems. Benchmarking is a technique of comparing performance metrics with industry leaders or best-in-class organizations. The balanced scorecard is a strategic management tool that uses a balanced set of performance indicators to track progress towards organizational goals. Continuous improvement is a general philosophy of making gradual, ongoing improvements to processes and systems.

Which Total Quality Management Technique Is Based on a Five-Step